Quality Matters. So Does Trust
Today, Health Quality Ontario released a report on health system quality that deserves wide circulation. I worked with HQO to help develop and write this report, and the experience had a big impact on me, both as a patient and a student of organizations. Healthcare is the most complicated environment in which to make system […]
Is Transparency a Greater Priority for CEOs Than Corporate Communicators?
I recall an interview that MIT Sloan Management Review conducted in 2012 with Andrew McAfee of the MIT Center for Digital Business. McAfee was the guru who coined the term Enterprise 2.0 to describe the potential for collaboration tools to improve how organizations work. In discussing CEO attitudes around social networking tools, McAfee had this […]