Quality Matters. So Does Trust

Quality Matters. So Does Trust

Posted by on May 10, 2017 in Organizational Learning | No Comments

Today, Health Quality Ontario released a report on health system quality that deserves wide circulation. I worked with HQO to help develop and write this report, and the experience had a big impact on me, both as a patient and … Continue reading »

Why aiming for the moon is not such a great idea

Why aiming for the moon is not such a great idea

Posted by on Jan 4, 2014 in General, Organizational Learning | No Comments

I can’t remember the last time I made a New Year’s resolution, though I readily admit it’s a tempting time for a personal “reset” or goal-setting exercise. A little self-delusion can’t hurt. Organizations can feel the itch, too. In extreme … Continue reading »

Polyglot Management Teams Learn Best, and it Shows in Their Acquisitions

Polyglot Management Teams Learn Best, and it Shows in Their Acquisitions

Posted by on Jul 29, 2013 in General, Organizational Learning | No Comments

Big news today on the mergers and acquisitions (M&A) front: Hudson’s Bay Co. announced it was acquiring the U.S. luxury retailer Saks for $2.9-billion. This got me thinking about how some companies, like Amazon, General Electric, and Proctor & Gamble, … Continue reading »

Why are we smarter but less creative?

Why are we smarter but less creative?

Posted by on May 2, 2012 in General, Organizational Learning | No Comments

Put upon by demands at work and home, people in highly developed countries feel their creativity is being nipped in the bud. That’s one of the conclusions of the recently released State of Create report, sponsored by Adobe. The survey … Continue reading »

Wheatley: Admit you’re lost and seek wisdom in community

Wheatley: Admit you’re lost and seek wisdom in community

I’m a big fan of management thinker Meg Wheatley. Actually, to describe Wheatley as a management thinker doesn’t quite do her justice. Since the early 1990s, she has been researching and writing about organizational learning, change management, and spiritually grounded … Continue reading »

When Union Members and Managers Learn Together

When Union Members and Managers Learn Together

Posted by on Mar 31, 2012 in Organizational Learning | No Comments

Joint union-management training is unusual in North America, and it’s not hard to figure out why. On the continuum of union-management relations—from confrontation through armed truce, working harmony, and cooperation—a great many relationships sit on the cantankerous side. And for … Continue reading »