Constraint as Liberation

While visiting his family in India, Suchit Ahuja was treated to a master class in frugal innovation. As a PhD student at Smith School of Business, Ahuja was familiar with the concept. Frugal innovation refers to the process of reducing the cost and complexity of a good, stripping down its production, and focusing on its […]

Quality Matters. So Does Trust

Today, Health Quality Ontario released a report on health system quality that deserves wide circulation. I worked with HQO to help develop and write this report, and the experience had a big impact on me, both as a patient and a student of organizations. Healthcare is the most complicated environment in which to make system […]