What Good is Patriotism?

What Good is Patriotism?

Posted on Jul 1, 2017 in General | No Comments

The scene is framed, the shutter is depressed, and the image of lovely Canadian children waving the old Maple Leaf is captured, a timeless statement of tribal affection and loyalty. For many, this photograph will likely stir positive, even emotional … Continue reading »

Constraint as Liberation

Constraint as Liberation

Posted on Jun 3, 2017 in General | No Comments

While visiting his family in India, Suchit Ahuja was treated to a master class in frugal innovation. As a PhD student at Smith School of Business, Ahuja was familiar with the concept. Frugal innovation refers to the process of reducing … Continue reading »

Quality Matters. So Does Trust

Quality Matters. So Does Trust

Posted on May 10, 2017 in Organizational Learning | No Comments

Today, Health Quality Ontario released a report on health system quality that deserves wide circulation. I worked with HQO to help develop and write this report, and the experience had a big impact on me, both as a patient and … Continue reading »

Framing Issues on the Fly

Framing Issues on the Fly

Posted on May 9, 2017 in Communications, General | No Comments

Is it climate change or global warming? Does outsourcing to a developing country lead to sweatshops or opportunities for advancement? Both in the arena of public opinion and the marketplace, firms, political groups, and non-government organizations (NGOs) are perpetually locked … Continue reading »

What Really Explains Why We Waste Food?

What Really Explains Why We Waste Food?

Posted on May 9, 2017 in General | No Comments

If you’re a consumer who wants to reduce the amount of food ending up in the dumpster or recycling bin, there are conscious choices you can make: store food properly, reduce portion sizes, stick to a shopping list. But, as … Continue reading »

When A Magazine Loses Its Way: Larger Lessons from the Canadian Geographic Fiasco

When A Magazine Loses Its Way: Larger Lessons from the Canadian Geographic Fiasco

Posted on Jul 23, 2015 in Communications, General | No Comments

Canadian Geographic (CG) magazine and its owner, The Royal Canadian Geographical Society (RCGS), are having a very bad month. First, there were hard questions about the curious role of RCGS Chief Executive Officer, John Geiger, during and after the search … Continue reading »

To Change Corporate Culture, Look to Hidden Influencers

To Change Corporate Culture, Look to Hidden Influencers

Posted on Aug 20, 2014 in Change Management, General | No Comments

In a few months, we will be celebrating the 20th anniversary of one of the more influential management ideas: the change management process advanced by Harvard Business School professor John Kotter (pictured at right). Kotter’s model is the roadmap for how … Continue reading »